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My baskets
You still don't have anything in your shopping cart
You still don't have anything in your shopping cart
You still don't have anything in your shopping cart
Each seller has a shipping cost policy, which includes product selection, packaging and shipping directly to your home without going through any other warehouse. From mentta we want the product to arrive as fresh as possible, storing it means a loss of quality in many perishable foods.
To get cheaper shipping you have to check the shipping conditions of the producers, Almost all of them offer free shipping over a certain amount.
As with most home deliveries, it is not possible to specify a delivery time. Therefore, we recommend to indicate in comments of the order the flat of a neighbour or if there is the possibility to leave it with the caretaker.
Check the emails we have sent you (look also in the spam folder) because we will be updating you on the status of the shipment, from departure to arrival.
If you have not received any email and your order has not arrived after the stipulated shipping time, please contact us here:
Of course! Not only because the law protects you, but also because we want to ensure the highest quality of service and transparency.
Therefore, if your order arrives with any problem (packaging, package, etc.), take a photo of it and note it on the carrier's delivery note.
Contact us within 24 hours of receiving the order and we will solve the problem. Do not throw away the product, sometimes it will be necessary to send it to the producer freight collect, so that he can check the condition of the product
In our Terms of Use section we detail the cases and ways of return. The type of product and the reason for the return must be considered.
Due to the difficulty of keeping the stock updated between the shops' catalogue and our platform, it is possible that there is a product that you have purchased that cannot be delivered due to lack of stock. In this case, and as a general rule, we will make the corresponding credit and/or offer you the possibility of exchanging it for a similar reference, depending on the seller.
Of course. 100%.
mentta accepts several forms of payment. By debit/credit card VISA, Mastercard, American Express, Edenred - Ticket Restaurant (on card) and Up Cheque Gourmet (on card and paper). In no case we have access to the customer's bank details as the environments are totally safe. We do not accept payment by cash on delivery
Each shipment is handled by a different carrier. If you are not at home when the carrier arrives, it is up to the carrier to try to contact you or attempt next day delivery.
In the case of fresh products or those that go cold, it is problematic for delivery to be delayed by a day, so it is very important to ensure that someone will be able to receive the order on the day of delivery
In the event that the delivery has been attempted on 2 occasions on different days and the buyer cannot be contacted, the orders will be destroyed because the carrier cannot store them and in the case of fresh products it is possible that the products may have lost their properties. It is not normal, but you should be vigilant :)
You can also indicate the address of your workplace and receive the order there or leave a comment with the address of a neighbor of the block that can receive it
Up to 50€ extra, nothing happens. In case of higher amounts, you would have to make a purchase to make “hollow” to the new balance.
No, it is not possible to create more than one account assigned to different email addresses but which correspond to the same person. In case of detecting this use (by address, card, name, name, phone etc) we would proceed to close the most recent account without being able to access any data related to this, including orders placed, wallet, ratings etc.
No, the money in the wallet is non-transferable.
For them, we are just another sales channel. Instead of opening a store on Calle Alcalá, they open it in mentta.com, which is an online grocery mall.
The sellers gain in visibility, they sell in many more places and be recognized.
This will be a bug; mentta struggle to make sure this doesn't happen, however due to the thousands of products from the multitude of sellers (many of which are small producers where everything is done very manually), it can happen, we are human, and we thank you for letting us know.
This said: In manifest errors in the price, such as 0 euros or something whose usual price is, for example, 100 euros and appears 10 euros, the return of the order and / or product will be made without cost to the buyer
We tell you how to sell on mentta by clicking here
